Privacy Policy

1. Introduction

1.1 Policy Purpose

This Privacy Policy explains how Chengdu Saide Flow Electromechanical Sales Department (referred to as "we," "us," "our") collects, uses, stores, and protects your personal information. We are committed to protecting your privacy rights and ensuring that your personal information is handled securely.

1.2 Scope of Application

This Privacy Policy applies to:

  • Our website and services
  • All interactions between you and us
  • Any transactions conducted through our platform
  • All personal information we collect

1.3 Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

2. Information Collection

2.1 Types of Information We Collect

2.1.1 Information You Provide

  • Personal Identity Information: Name, email address, phone number
  • Company Information: Company name, position, industry type
  • Business Information: Product inquiries, project requirements, technical specifications
  • Communication Records: Emails, phone calls, online chat records with us

2.1.2 Automatically Collected Information

  • Technical Information: IP address, browser type, operating system, device information
  • Usage Data: Visit times, page views, click behavior, dwell time
  • Location Information: General geographic location based on IP address
  • Cookie Data: Website preferences, login status, shopping cart information

2.1.3 Third-Party Source Information

  • Public information from social media platforms
  • Business-related information from partners
  • Publicly available commercial information

2.2 Information Collection Methods

  • Website registration and form completion
  • Product inquiries and customer service
  • Technical support and training services
  • Marketing activities and webinars
  • Automatic data collection technologies (cookies, pixel tags, etc.)

3. Information Use

3.1 Use Purposes

We use collected information for the following purposes:

3.1.1 Service Provision

  • Provide products and services
  • Process your inquiries and requests
  • Provide technical support and training
  • Fulfill contractual obligations

3.1.2 Business Operations

  • Improve our website and services
  • Develop new products and features
  • Conduct market research and analysis
  • Optimize user experience

3.1.3 Communication

  • Send product updates and related information
  • Provide customer service and technical support
  • Invite to events and webinars
  • Send marketing materials (with consent)

3.1.4 Legal Compliance

  • Comply with legal and regulatory requirements
  • Fulfill legal obligations
  • Protect our legitimate interests
  • Cooperate with law enforcement investigations

3.2 Legal Basis

Our legal basis for processing personal information includes:

  • Contract performance necessity
  • Legitimate interests
  • Legal obligation requirements
  • Your explicit consent

4. Information Sharing and Disclosure

4.1 Sharing Principles

We do not sell, trade, or transfer your personal information to third parties, except when:

4.2 Sharing Circumstances

4.2.1 With Your Explicit Consent

  • You explicitly consent to our sharing information with specific third parties
  • You actively choose to participate in activities requiring information sharing

4.2.2 Legal Requirements

  • Court orders or legal proceedings require
  • Government agency investigations need
  • Other circumstances required by laws and regulations

4.2.3 Business Needs

  • Sharing with trusted partners (under strict confidentiality agreements)
  • Service providers assisting with processing (such as cloud services, payment processing)
  • Information transfer during business transfers or mergers

4.2.4 Security Protection

  • Protect our rights and property
  • Prevent fraud and abuse
  • Protect user and public safety

4.3 Sharing Limitations

  • Only share necessary information
  • Ensure third parties have appropriate data protection measures
  • Regularly review sharing arrangements

5. Data Security

5.1 Security Measures

We implement multi-layered security measures to protect your personal information:

5.1.1 Technical Measures

  • Use SSL/TLS encryption technology to protect data transmission
  • Implement firewalls and intrusion detection systems
  • Regularly conduct security vulnerability scans and fixes
  • Use secure cloud services and data centers

5.1.2 Administrative Measures

  • Restrict access to personal information
  • Implement employee data protection training
  • Establish data security management systems
  • Regularly conduct security audits

5.1.3 Physical Measures

  • Secure office premises and server rooms
  • Access control and monitoring systems
  • Secure data backup and recovery procedures

5.2 Security Incident Handling

  • Establish security incident response procedures
  • Timely notify affected users
  • Cooperate with relevant department investigations
  • Take remedial measures to prevent recurrence

6. Data Storage and Retention

6.1 Storage Locations

  • Primarily stored on secure servers within China
  • Some data may be stored on overseas servers meeting data protection requirements
  • Ensure storage locations comply with applicable data protection laws

6.2 Retention Periods

We retain your personal information only for the following periods:

  • Business Necessity Period: Time necessary to provide services
  • Legal Requirement Period: Minimum retention period required by laws and regulations
  • Contract Period: Contract performance period and subsequent reasonable time
  • Consent Period: Period you consent to retention

6.3 Data Deletion

  • Automatically delete after reaching retention period
  • Process promptly when you request deletion
  • Use secure methods to ensure complete data deletion

7. Cookies and Tracking Technologies

7.1 Cookie Usage

Our website uses the following types of cookies:

7.1.1 Essential Cookies

  • Maintain basic website functionality
  • Ensure security and performance
  • Cannot be disabled

7.1.2 Functional Cookies

  • Remember your preference settings
  • Provide personalized experience
  • Improve user experience

7.1.3 Analytics Cookies

  • Analyze website usage
  • Understand user behavior patterns
  • Improve website performance

7.1.4 Marketing Cookies

  • Display relevant advertisements
  • Track marketing campaign effectiveness
  • Require your explicit consent

7.2 Cookie Management

  • You can manage cookies through browser settings
  • We provide cookie preference tools
  • Disabling certain cookies may affect website functionality

8. Third-Party Services

8.1 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these websites.

8.2 Third-Party Integrations

We may use the following third-party services:

  • Analytics tools (such as Google Analytics)
  • Social media plugins
  • Payment processing services
  • Cloud storage services

8.3 Third-Party Responsibility

  • Third-party services have their own privacy policies
  • We choose service providers that meet data protection requirements
  • We sign data protection agreements with third parties

9. Your Rights

9.1 Right of Access

You have the right to know whether we process your personal information and the specific circumstances of such processing.

9.2 Right of Rectification

You have the right to request us to correct inaccurate or incomplete personal information.

9.3 Right of Erasure

You have the right to request us to delete your personal information in the following circumstances:

  • Information is no longer necessary
  • You withdraw consent
  • Information has been unlawfully processed
  • Legal requirements for deletion

9.4 Right to Restrict Processing

You have the right to request us to restrict the processing of your personal information.

9.5 Right to Data Portability

You have the right to obtain your personal information in a structured, commonly used, and machine-readable format.

9.6 Right to Object

You have the right to object to our processing of your personal information based on legitimate interests.

9.7 Right to Withdraw Consent

For processing based on consent, you have the right to withdraw consent at any time.

9.8 Exercising Rights

  • Submit requests through designated contact methods
  • We will respond within 30 days
  • Identity verification may be required
  • Some requests may be refused under certain circumstances

10. Children's Privacy Protection

10.1 Age Restrictions

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

10.2 Discovery of Children's Information

If we discover that we have collected personal information from children, we will delete it immediately.

11. International Data Transfers

11.1 Transfer Principles

We only conduct international data transfers when necessary and ensure appropriate protection measures.

11.2 Protection Measures

  • Use standard contractual clauses
  • Ensure recipients have appropriate data protection levels
  • Obtain your explicit consent

12 Complaint Channels

If you have complaints about our data processing, you can:

  • Contact us directly to resolve
  • File complaints with relevant regulatory authorities
  • Seek legal remedies

13. Policy Updates

13.1 Update Notifications

We may update this Privacy Policy from time to time. When updating, we will:

  • Publish new versions on our website
  • Notify of significant changes via email
  • Display update notifications in our services

13.2 Effective Time

Updated policies will take effect immediately upon publication, unless otherwise specified.

Last updated: October 19, 2025